Refund policy
Thank you for shopping with Pure Bloom Botanicals. We carefully handcraft and package each product to ensure it reaches you in excellent condition.
Because our products are handmade and intended for personal use, we do not accept returns or exchanges unless an item arrives damaged, defective, or the wrong item was shipped.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 7 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged or defective product
- Photos of the shipping package and packaging, if applicable
After reviewing your request, we may offer a replacement or refund for the affected item.
Incorrect Items
If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost to you.
Exchanges
We only offer exchanges for products that arrive damaged, defective, or incorrect.
We do not accept exchanges due to:
- Change of mind
- Scent or fragrance preference
- Personal preference
- Ordering the wrong product
- Products that have been opened or used
Opened or Used Products
For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, or altered.
Allergies and Product Sensitivities
Please review the complete ingredient list before purchasing. Customers are responsible for determining whether a product is appropriate for their individual needs and sensitivities.
We cannot accept returns or exchanges due to an allergic reaction, sensitivity, or dissatisfaction with a product’s ingredients.
If you experience a reaction to a product, discontinue use immediately and seek appropriate medical advice if necessary.
Order Cancellation
Customers may request to cancel an order within 12 hours of placing the order, provided the order has not already been processed, prepared, or shipped.
To request a cancellation, please email:
Please include your order number and the name associated with the order.
After Processing or Shipment
Once an order has been processed, prepared, or shipped, it cannot be canceled.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, Pure Bloom Botanicals is not responsible for packages that are lost, misplaced, or stolen after delivery.
If your package has not arrived or appears to be missing while in transit, please contact the shipping carrier first. We will be happy to assist with providing available tracking information.
Refunds
If your refund is approved, the refund will be issued to your original payment method.
Please allow your payment provider or financial institution additional time to process and post the refund to your account.
Shipping Costs
Original shipping charges are non-refundable, except when the return or replacement is due to an error on our part, such as shipping the wrong item.
For approved damaged, defective, or incorrect items, Pure Bloom Botanicals will provide instructions regarding any necessary return or replacement shipping.
How to Request a Refund or Replacement
Please contact us through our store’s contact page and include your order number, description of the issue, and supporting photos.
We will review your request and respond with the next steps.
Pure Bloom Botanicals reserves the right to determine, in its reasonable discretion, whether an item qualifies for a refund or replacement under this policy.
Thank you for supporting our small handmade business!
Pure Bloom Botanicals LLC